Shipping & Delivery Policy

1. Shipping and Delivery Overview

As our core services revolve around event planning and management, shipping and delivery policies may not always apply. Here’s a general overview of how shipping and delivery are handled:

2. Applicability

• Shipping and Delivery: Our primary services involve the coordination and management of events, which often do not require physical shipping or delivery of items. For events that do involve physical materials, such as event kits or promotional items, shipping policies will be communicated on a case-by-case basis.
• Virtual Events: For virtual events, there is no shipping or delivery involved as all materials and participation occur online.

3. Special Cases

In instances where physical materials or equipment are required, the following guidelines will apply:

• Shipping Methods: Available options will be communicated based on the specific needs of the event.
• Shipping Costs: Costs will be determined and communicated as applicable.
• Delivery Timeframes: Timeframes will be provided depending on the nature and location of the delivery.

4. Order Processing

• Processing Time: For events that involve physical items, processing times will be detailed based on the specific requirements of the event.
• Confirmation: You will receive confirmation and tracking information if applicable.

5. Address Accuracy

• Delivery Address: Ensure that all address information is accurate and complete. We are not responsible for any issues resulting from incorrect or incomplete addresses.

6. Issues and Support

• Contact Us: If you have questions about specific shipping or delivery needs, or if there are issues related to physical items for your event, please reach out to us:

  • Email: info@thepuzzleconcept.com
  • Phone: +91 7022185147 / +91 9964969979
  • Address: Shree Complex, St. John’s Road, Bangalore – 560042

7. International Shipping

• Availability: For international events that require physical materials, please contact us to discuss shipping options and potential costs.

8. Policy Changes

This policy is subject to change based on the nature of the event and specific requirements. We will provide relevant information as needed.

Thank you for choosing The Puzzle Concept. We are here to ensure your event is a success, whether through virtual coordination or, if applicable, through the shipping of physical materials.